EyesOn | How does a city of 21 million listen?
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EyesOn | How does a city of 21 million listen?
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How does a city of 21 million listen? Beijing's 12345 hotline handles over 70,000 requests every day. One call reveals one person's problem, thousands can show where the city needs to change. Here is how Beijing uses a public hotline, big data and AI to turn everyday complaints into citywide solutions, with a little hotpot drama along the way. #EyesOn #Beijing #UrbanGovernance #SmartCities #AI
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