New Way Now: How Google Cloud Consulting battle tests agentic AI to deliver faster for customers

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Featured in this video: Sheri Cunningham, Head of Applied AI Services at Google Cloud Consulting.

Executive summary: Learn how Google Cloud Consulting is empowering its global consulting organization to battle test AI tools internally so they can deliver faster, higher-quality results for enterprise customers. Sheri Cunningham, Head of Applied AI Services at Google Cloud Consulting, explains how the team launched AI4us—a groundswell initiative enabling consultants to create no-code, low-code, and full-code agents in Gemini Enterprise within minutes. By grounding AI with Retrieval-Augmented Generation (RAG), establishing a central control center over real-time delivery assets, and maintaining human-in-the-loop standards, Google Cloud Consulting ensures every consultant provides battle-tested advice based on real-world usage across thousands of global users.

Challenge: To deliver faster and more impactful outcomes for enterprise customers, Google Cloud Consulting needed to ensure every consultant across its global organization was utilizing advanced AI tools effectively, grounded in verified sources of truth, rather than relying solely on theoretical product release notes.

Solution: Google Cloud Consulting launched AI4us, a groundswell initiative allowing consultants to solve day-to-day operational problems by building no-code, low-code, or customized full-code agents in Gemini Enterprise within minutes. The team placed a central AI control center over real-time delivery assets, leveraging Retrieval-Augmented Generation (RAG) and maintaining human-in-the-loop oversight.

Results: By battle testing Google Cloud technologies internally across thousands of global users, Google Cloud Consulting transforms its advisors into power users who provide battle-tested, practical guidance to clients—delivering a new way to engineer the future. Key takeaways and highlights from our interview with Sheri Cunningham, Head of Applied AI Services at Google Cloud Consulting: → “As a consulting organization, we’re seen as the trusted advisor within Google Cloud. The mission of my team is to ensure that every single Googler within our consulting organization is using AI tools to the best of their abilities so that we can deliver better, faster, for our customers.” → “We're starting to look at everything that we do and figuring out: How is this accelerated with AI? The key of AI is: Bad data in, bad data out. Good data in, good data out.” → “AI4us is our groundswell initiative to allow individuals to find their own use cases based on their core problems from a day-to-day basis, and create those agents within minutes within Gemini Enterprise .” → “It has no-code, low-code agents that you can build; then, for more power users, there’s the ability to full-code or customize those.” → “The best part about AI right now for the enterprise is Retrieval-Augmented Generation, which essentially grounds whatever you're looking at with AI, into sources of truth.” → “The biggest milestone that we've reached is essentially putting our AI layer or central control center on top of real-time delivery assets that the team are creating and innovating on with the product team.” → “Google Cloud consultants essentially are the best power users of Google Cloud technology. We're the best that we can be for our customers when we battle test the products first... We’re using battletested advice based on what we’ve seen across thousands of users globally to then recommend to our customers what they should do.” → “Google Cloud Consulting provides a new way to engineer the future.”

Learn more: → Google Cloud Consulting https://cloud.google.com/consulting