New Way Now: Nokia deploys autonomous agentic solutions with Gemini Enterprise Agent Platform

*Featured in this video:* Vivek Jaiswal, Senior Vice President of Engineering for Autonomous Networks, Nokia

*Executive summary:* Nokia has built a specialized multi-agent ecosystem that helps telecom operators cut network troubleshooting time by up to 80%. Using Gemini Enterprise Agent Platform on Google Cloud, Nokia is empowering its customers to transition to self-driving networks that allow anomalies to self-heal before subscribers even notice, all while keeping human operators securely in the loop.

*Challenge:* The telecommunications industry is entering what Vivek Jaiswal, senior vice president of engineering for autonomous networks at Nokia, calls an "AI super cycle," bringing an explosion of unpredictable machine-to-machine traffic and massive data volumes. On top of this, operators have to manage incredibly complex multi-cloud, multi-domain, and multi-vendor networks. Traditionally, fixing these networks required humans to spend hours digging through minor alert logs. Today, human operators simply cannot keep pace with the sheer scale and complexity of this data, making manual troubleshooting a severe operational bottleneck.

*Solution:* Nokia addresses this complexity by unifying its portfolio into a single system called the Autonomous Networks Fabric, powered by Google Cloud. To automate troubleshooting, Nokia transformed its Assurance Center into an AI-native platform using Google Cloud's Agent Development Kit and Gemini Enterprise Agent Platform. Nokia is deploying a dynamic ecosystem of six specialized AI agents — including an event triage agent to analyze alarms and a router agent to orchestrate tools — to investigate issues and recommend solutions.

*Result:* Nokia's multi-agent ecosystem reduces problem-solving time by 50% to 80%, cutting troubleshooting from hours down to minutes. This speed enables networks to proactively self-heal anomalies before subscribers experience any disruption. Nokia maintains complete visibility into its agentic solutions, ensuring the AI acts as an advisory layer so human operators remain in the loop to make the final decisions before network changes are executed.

*Highlights and key takeaways from our interview with Vivek Jaiswal:*

→ “Using Google's Agent Development Kit and the Gemini Enterprise Agent Platform, we have seen a 50% to 80% time reduction in problem-solving, essentially cutting time from hours into mere minutes.”

→ “Google Cloud provided the core foundation to unify autonomous networks fabric and network as a code platform for us. By moving to Google Cloud, our infrastructure becomes unified, and our customers get to see a unified view around these capabilities.”

→ “With Gemini Enterprise chat, operators can instantly manage network slices and push AI decisions directly to the factory floor—cutting latency to 200 milliseconds to prevent costly machinery crashes.” (This quote will not be included in the video but we would like to get this approved as a separate quote. Please edit as you see fit).

*Google Cloud products used:* Agent Development Kit, Cloud Storage, Gemini Enterprise Agent Platform, Google Kubernetes Engine

*Learn more:*
→ Build, scale, govern, and optimize with Gemini Enterprise Agent Platform https://docs.cloud.google.com/gemini-enterprise-agent-platform

→ Kubernetes, evolved: The foundation for platform builders https://cloud.google.com/kubernetes-engine?e=48754805&hl=en

→ Agent Development Kit https://docs.cloud.google.com/gemini-enterprise-agent-platform/build/adk